Responsibility for customer need through chat, platform application, email, and call.
Manage large amounts of incoming inquiries.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
1 year experience in related field, fresh graduation are welcome.
Good in English, Mandarin is a plus.
Minimal Diploma from any major.
Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respons to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effective.